Peerform Support
We're here to help you get the most out of your fitness journey!
Frequently Asked Questions
How do I reset my password?
Tap "Forgot password?" on the login screen and follow the instructions sent to your email.
How do I delete my account?
Email us for support.
Can I change my username?
Currently, usernames cannot be changed after account creation. Please contact support if you need assistance.
How do I report inappropriate content?
Contact us at peerformfitness@gmail.com with details about the content and we'll review it promptly.
Why can't I upload photos?
Make sure you:
- Have granted photo library permissions in Settings
- Are uploading vertical (portrait) photos only
- Have a stable internet connection
How does the leaderboard work?
The leaderboard ranks you and your followers based on workout posts. It updates in real-time and shows weekly, monthly, and yearly stats.
How do I find friends?
Go to the Social tab to search for users by username, first name, or last name. You can also see suggested users based on your network.
Common Issues
App crashes or freezes
- Make sure you're running the latest version of the app
- Try force-closing and reopening the app
- Restart your device
- If the issue persists, contact support with your device model and iOS version
Not receiving notifications
- Check that notifications are enabled in iOS Settings → Peerform
- Ensure Do Not Disturb is off
- Check your notification preferences in the app settings
Can't log in
- Double-check your email and password
- Use "Forgot password?" to reset if needed
- Make sure your account email is verified
Support Hours: We typically respond within 24-48 hours.
For urgent issues, please include "URGENT" in your email subject line.